Silk Me Kids Salon & Spa (which can be referred to as Silk Me or Silk Me Kids), an entity of Megan Jordan Properties, LLC, has a commitment to providing top-tier customer service, transparency and a commitment to operational integrity.
The information our customers share with Silk Me Kids allows us to provide the products and services our customers need and want while giving the optimal shopping experience.
Personal information is information that directly identifies you or reasonably can be linked to information that identifies you. For example, when you place an order online, our system collects personal information, such as name, address, phone number, and credit or debit card information.
We require our affiliates, business partners, and service providers to manage your personal information properly.
All of our associates and affiliates are trained and are responsible for helping to ensure compliance with this Policy. We require all those who manage customers’ personal information to do so properly and in accordance with our policies and in accordance to all applicable local, state and federal laws.
What Type of Information Do We Collect and How Do We Collect It?
We collect information to deliver the products and services you request, to help improve your shopping experience, and to support Silk Me Kids business functions. We collect information from you in a variety of ways when you interact with our salons, websites, mobile and any additional services. We may collect the following (but not limited to) aspects of personal information. Not all aspects may be collected from every customer:
Personal identifiers, ex: name and address
Device and online identifiers and related information, ex: contact information
Internet, application, and network activity, such as cookie IDs and browser visits
Demographic information, ex: age and date of birth
Financial information, ex: credit and debit card numbers and claims information
Purchase history information, ex: products you have bought, rented, and returned
Location information, ex: geo-location information
Individual preferences and characteristics, ex: inferences related to shopping patterns and behaviors
Our goal is to protect and limit the information we collect from our customers to only utilize the information needed to support our business.
Information Provided Directly by You or a Member of Your Household
You actively provide and share information with us in a variety of ways in our salons and online. Those examples (but not limited to) are as follows:
Make an in-salon or online purchase, or other transaction, with us;
Create an account on one of our websites or mobile services;
Use a gift registry or create a mobile shopping list;
Participate in our programs, ex: rewards program
Conduct a transaction or request a service where we collect information
Request customer service or contact us;
Post a review or comment on one of our social media pages, or post a rating, review or other user-generated content on one of our websites or mobile services;
Participate in a contest, sweepstake, promotion, or survey; or
Use features of our websites and mobile services that may ask you to grant us access to the camera or microphone on your computer or mobile device (such as voice search or scanning bar codes).
Engagement in these activities may result in providing personal information with us, such as your name, email address, physical or postal address, phone number, date of birth, and payment information.
Indirect Information Sharing
When it comes to household device, you will likely indirectly provide us information in other ways through technology. Some of this information may be linked to you personally such as social media. This information helps our websites and mobile services work correctly and supports our customer marketing and analytics efforts – our work to understand our customers’ needs and provide information about our products and services. Here are some examples:
Device Information: We collect technical information when you visit our websites or use our mobile applications or services. This includes information such as Internet Protocol (IP) address, the type of mobile device you use, your device operating system and browser type, a unique device identifier, the address of referring websites, the path you take through our websites, and other information about your session on our websites.
Browsing Information: We use our own and third-party technologies such as cookies, web beacons, and mobile device identifiers to collect information about the use of our websites and mobile services. We use these tools to provide an integrated and more personalized shopping experience for you. For example: cookies allow us to provide you relevant information as you use or return to our sites; web beacons allow us to know if a certain page was visited, an email was opened, or if ad banners on our websites and other sites were effective. Under certain circumstances, we permit third parties to collect information on our websites for their own business purposes using cookies, web beacons, iframes and similar technologies.
Precise Device Location Information: We may collect information about your location when your device is set to provide location information. For example, your device’s GPS signal allows us to show you the nearest Silk Me Kids salons or Silk Me Kids Social Media Campaigns such as Black Friday Sales. We may be able to recognize the location of a mobile device in salons where we provide customers free WiFi access or through the use of Bluetooth technology. Through mobile services, Bluetooth technology in our salons allows us to show you nearby products that may interest you, making it easier for you to locate products within and navigate through the salon. See “What Are Your Choices?” below for more information.
Information We Collect Through In-Salon Technology
We may collect your personal information from technology we use in our salons, such as our facility cameras. We operate cameras in salon for security and operational purposes, for example, to help us improve the customer service experience of our salons to better serve our customers.
Information We Collect From Another Company Within Our Family of Companies
We may collect your personal information from another organization within our corporate family of companies, such as Silk Me Kids Teens, or any entity associated with Megan Jordan Properties, LLC.
Information We Collect From External Third-Party Sources
We receive information about you from other sources to help us correct or supplement our records, improve the quality or personalization of our services and marketing to you, and prevent or detect fraud. We collect personal information from consumer reporting agencies in conjunction with products or services that involve financial risk to Silk Me Kids, such as transactions in which Silk Me Kids extends you financing.
How Do We Use Your Personal Information?
We use your personal information to provide you products and services, such as to fulfill your requests for products or to help us personalize our services and marketing to you. We also use your personal information to support our business functions, such as fraud prevention, marketing, and legal functions.
Some examples include:
To fulfill your order or requests for services and provide customer service
To create and maintain your account
To conduct auditing and monitoring of transactions and engagement
To conduct marketing, personalization, and third-party advertising
To protect the security and integrity of our websites, mobile services and our business, and help prevent fraud
To update our operational and technical functionality
To conduct business analysis, such as analytics, projections, identifying areas for operational improvement
To conduct research and development
To fulfill our legal function or obligations
To do the above, we combine personal and non-personal information, collected online and offline, including information from third party sources.
How Do We Share Your Personal Information Outside of Silk Me Kids?
All of the categories of personal information that we collect have been shared with other companies, including those within our corporate family, for a business purpose. We will not sell or rent your personal information for money. We may share your personal information in limited circumstances, such as to conduct our business, for other companies to offer you and administer your use of co-branded products, in the event all or a part of our business is merged, sold or reorganized, when legally required, as described below, or with your consent.
We will not share your personal information outside of our corporate family of companies, except in the following circumstances:
We share personal information about you with service providers that help with our business activities, including shipping vendors, billing and refund vendors, payment card processors, marketing and advertising vendors, and companies that help us improve our products and services. We require our service providers to keep your personal information secure. We do not allow our service providers to use or share your personal information for any purpose other than providing services on our behalf. Your personal information may be stored and processed by our service providers in the United States or other locations where the service providers or Silk Me Kids maintain facilities.
Products and Services Offered by Other Businesses
We will sometimes enable other businesses to make their products or services available to our customers, such as through Silk Me Kids.com or affiliate outlets and retailers. You may purchase products or services from these other businesses at our salons or through our websites or mobile services. When you purchase these products or services, we identify the other business and share with this business personal information related to your purchase of their products and services.
Legal Requirements and Protection of Our Company and Others
We may share your personal information in other special circumstances, which include situations when sharing is required by law, or we believe sharing will help to protect the safety, property, or rights of Silk Me Kids, our customers, our associates, or other persons. Examples include:
Protecting the health or safety of customers;
Addressing crimes committed on Silk Me Kids property;
Identifying and addressing fraud or financial risk;
Providing personal information from cameras to law enforcement at their written request;
Responding to a search warrant or other valid legal inquiry; and
Responding to an investigative body in the case of a breach of an agreement or violation of law.
In the event that all or a part of our business is merged, sold or reorganized (including transfers made as a part of insolvency or bankruptcy proceedings), personal information about you could be shared with the successor business. We will use reasonable measures to help ensure that any successor treats your information in accordance with this Policy.
Advertising Related Activities
We may share aggregated or pseudonymous information (pseudonymous information includes things like: device identifier, type of device, IP addresses, cookies and other information associated with your browsing and app usage) with other companies, such as publishers, advertisers, measurement analytics providers, and others. We do not share information that directly identifies you (information such as name or email address) with these companies.
What are Your Options?
You have options about the various ways we collect, use, and share your personal information.
Some of our mobile services use your device’s location information. You can adjust the settings of your mobile device at any time to control whether your device communicates this location information. We may also offer additional controls on our use of your mobile location information.
We want to offer you choices about the different ways we collect, use, or share your personal information. These choices are described below.
When we are sending marketing communications to you, we use the following standards:
We use an opt-in standard for automated phone and text messages, and for sharing personal information with companies outside our corporate family of companies for their use in direct marketing of their products, such as sending you promotions for their products. Opt-in means we will only conduct the activity with your affirmative consent.
We use an opt-out standard for email, app notifications, and postal mail. Opt-out means we may contact you but will stop upon your request (as described below).
If you contact us by email or mail, please be sure to include your full name, the types of communications you would like to receive or not receive, and your related contact information. For instance, if you would like to opt-out of mail, include your mailing address. Please allow sufficient time for your marketing preferences to be processed. It may take up to ten days to process your requests related to email and up to 30 days to process your requests related to telephone calls, text messages, app notification and sharing information with your consent. Please note that postal mailings are often prepared many weeks in advance, and you may continue to receive mail for six to ten weeks.
Please know that, even if you opted out of receiving marketing communications from us, we may still contact you for transactional or informational purposes. Some examples are contacts for customer service, product information, service or reminder notices, or recalls. We may also need to contact you with questions or information regarding your order.
Interest-Based Advertising Preferences
We personalize your experience on our sites and mobile services by showing you advertisements that are tailored to your interests. For example, if you browse or shop for electronics with us or on other sites, we may show you ads for electronics as you continue to browse the Internet.
We show you advertisements related to Silk Me Kids or our advertising partners. We belong to ad networks that may use your browsing history across participating websites and mobile services to show you interest-based advertisements. You may also see ads for Silk Me Kids on participating websites and mobile services based on how you browse.
Mobile Location Settings
Some of our mobile services use your device’s location information. You can adjust the location settings of your mobile device at any time to control whether your device communicates this information. You will also need to adjust your device’s Bluetooth settings to completely disable the collection of Bluetooth location-related data. See your device instructions to learn more about these settings. In addition, we may offer you controls on our use of your mobile location information.
Device Camera and Microphone
Some of the features on our websites and mobile services may require access to the camera or microphone of your computer or mobile device. You must give your permission before we access your device’s camera or microphone, and you can adjust the settings of your device at any time to control access to your camera or microphone
How Do You Access and Update Your Personal Information?
We provide you with various ways to access or update your personal information, including contact and account information. We also take reasonable steps to keep your personal information accurate and complete.
You can access or update your personal information, including contact or account information, in the following ways:
If you have created an account on one of our websites or mobile services, log into your account. Once you do, you will be able to enter and update your own contact information and payment information, as well as contact information for recipients you have designated.
Contact us and please include your current contact information, the information you are interested in accessing, and your requested changes. We will provide you the personal information requested if it is reasonably available, unless it infringes on the privacy of other individuals, and subject to reasonable limitations provided by law and internal procedures. Otherwise we will describe the types of information we typically collect. We will provide access and make the changes you request or will provide an explanation of what actions we will be able to take with regard to the request.
If you need to access your personal information related to a specified service provided to you by a Silk Me Kids service provider or business partner, we will refer you to the service provider or business partner.
How Do We Secure Your Personal Information?
We recognize the importance of maintaining the security of our customers’ personal information. We use reasonable security measures, including physical, administrative, and technical safeguards to protect your personal information.
We have a team of associates who are responsible for helping to protect the security of your information. Whether you are shopping on our websites, through our mobile services, or in our salons, we use reasonable security measures, including physical, administrative, and technical safeguards. These measures may include physical and technical security access controls or other safeguards, information security technologies and policies, procedures to help ensure the appropriate disposal of information, and training programs.
How Does Silk Me Kids Protect the Privacy of Children Online?
Silk Me Kids’ general audience websites and mobile services are not directed to children under the age of 13 and do not knowingly collect personal information from children under the age of 13. For those websites and mobile services that are directed to children under the age of 13, that website or mobile service will explicitly state that it collects information from children. The website will also have a separate privacy notice posted detailing the practices specific to those websites, all of which comply with the Children’s Online Privacy Protection Act. Any information needed for a child under 13 will be collected from the parent or legal guardian.
Please contact us if you have concerns regarding the potential collection of your child’s information.
Silk Me Kids Salon & Spa
Attn: Management/Customer Service
7701 Dwyer Rd
New Orleans, LA 70126